Refund policy

Returns

For Rentals: You must cancel your rental order 3 days before the start of the trade show for a full refund. The rentals are typically delivered to the booths 2 days before the start of the show. If there is something damaged or not working with your mannequin or dress form, we will fix or replace the rental. After the show has started there are no refunds given.

Any rental that is picked up after the show is over that is not in its original condition, is damaged or missing parts for reasons not due to our error, the exhibitor will be charged for the replacement of the rental.

For Purchases: Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned. Any item that is returned more than 15 days after delivery cannot be returned.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dressriteforms.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dressriteforms.com.

Shipping
To return your product, you should mail your product to: 5630 N. Elston Ave Suite 100, Chicago, IL 60646

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.